Man with Van Golders Green Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Golders Green provides removal and related services to you. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a reservation.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company booking or receiving the services.
We, us, our means Man with Van Golders Green, the provider of removal and associated services.
Services means any transport, removal, loading, unloading, packing, unpacking, or related work carried out by us for the client.
Goods means any items, property or effects which are the subject of the services.
Contract means the agreement between the client and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van, household and office removals, small moves, furniture transport, and related services. The precise scope of services will be agreed at the time of booking based on the information provided by the client.
Our services typically include loading, transport and unloading of goods to and from addresses within our service area and across the UK, unless otherwise agreed. Any additional tasks such as packing, dismantling or assembling furniture, or carrying items via stairs or over long walking distances may incur extra charges where not included in the initial quotation.
3. Booking Process
3.1 Booking request
You may request a quotation or make a booking by contacting us and providing full and accurate details of the move, including addresses, property access, parking arrangements, dates and times, inventory of items, and any special handling requirements.
3.2 Confirmation
A booking is only confirmed once we have accepted your request and you have acknowledged the agreed price, date and time. We reserve the right to refuse any booking at our discretion. Any estimated time of arrival is given in good faith but is not guaranteed and may be subject to traffic, weather or other conditions beyond our control.
3.3 Changes to bookings
Any changes to your booking, including date, time, addresses or scope of work, must be communicated to us as soon as possible. Changes are subject to availability and may result in an adjustment to the price. If we are unable to accommodate the requested changes, the original booking and cancellation terms will apply.
4. Pricing and Payments
4.1 Quotations
Our prices may be based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job. Quotations are given based on the information you provide at the time of enquiry. If the actual work differs from the description given, we reserve the right to amend the price accordingly.
4.2 Additional charges
Additional charges may apply for waiting time, delays caused by the client, extended loading or unloading times, additional items not originally declared, long carry distances, poor access, use of stairs or lifts, late-night or early-morning work, and any services not specified in the original quotation.
4.3 Payment terms
Unless otherwise agreed in writing, payment is due in full on completion of the services on the day of the move. We may require a deposit to secure your booking, which will be deducted from the final amount payable. Failure to pay any amount due may result in the suspension of services and may incur interest or administration charges.
4.4 Methods of payment
Accepted methods of payment will be communicated to you at the time of booking. You must ensure that you have sufficient funds or an available payment method on the day of service. We do not accept responsibility for any costs incurred by you as a result of your chosen payment method.
5. Cancellations and Rescheduling
5.1 Client cancellations
If you wish to cancel your booking, you must notify us as early as possible. Cancellation charges may apply as follows, unless otherwise agreed:
If you cancel more than 72 hours before the scheduled start time, we may refund any deposit paid, subject to a reasonable administration fee where applicable.
If you cancel between 24 and 72 hours before the scheduled start time, we may retain part or all of your deposit to cover lost booking time.
If you cancel less than 24 hours before the scheduled start time or on the day of service, you may be liable for up to 100 percent of the agreed price.
5.2 Rescheduling by the client
Requests to reschedule are subject to availability. Where we are able to accommodate the new date or time, we will ordinarily transfer your booking and any deposit to the new slot. Short-notice rescheduling may be treated as a cancellation and rebooking and may incur charges.
5.3 Cancellations by us
We reserve the right to cancel or postpone a booking in the event of circumstances beyond our control, including but not limited to vehicle breakdown, severe weather, staff illness, accidents, or safety concerns. In such cases, we will seek to offer an alternative date or time. Our liability will be limited to a refund of any deposit or prepayment you have made for the affected service; we will not be liable for any consequential loss.
6. Client Responsibilities
6.1 Access and parking
You are responsible for ensuring suitable access to both collection and delivery addresses, including arranging parking permissions or permits where required. Any fines or penalties incurred as a result of inadequate parking arrangements or incorrect instructions may be added to your final bill.
6.2 Packing and preparation
Unless we have agreed to provide packing services, it is your responsibility to ensure that all goods are safely packed and ready for transport. Fragile items should be appropriately protected. We reserve the right to refuse to transport items which we reasonably consider to be inadequately packed or unsafe.
6.3 Presence during the move
You or a responsible representative must be present at both collection and delivery points to supervise the move, give instructions, sign paperwork and confirm that the services have been completed. If no one is present, we may unload goods at the nearest safe and accessible location or return them to our premises, and additional charges may apply.
6.4 Prohibited items
You must not ask us to carry any items which are illegal, dangerous, explosive, highly flammable, perishable, or otherwise unsuitable for transport in a standard removal vehicle. This includes but is not limited to firearms, ammunition, drugs, hazardous chemicals, gas cylinders and live animals. We reserve the right to refuse transport of any such items and to terminate the contract if necessary.
7. Liability and Limitations
7.1 Standard liability
We will exercise reasonable care and skill in handling and transporting your goods. Our liability for loss of or damage to goods, however caused, is limited to a reasonable sum, taking into account the nature, condition and value of the items and the price paid for the services. We do not accept liability for loss or damage arising from circumstances beyond our reasonable control.
7.2 Excluded items and conditions
We will not be liable for:
Damage to items that are inherently fragile or have a pre-existing defect, including but not limited to flat-pack furniture, particle board, and items not designed to be moved once assembled.
Damage or loss resulting from inadequate packing by the client or a third party.
Damage to the internal workings of electronic or mechanical items, unless there is visible external damage caused by our negligence.
Loss of data, software or digital content contained on any device.
Wear and tear, minor scratches or scuffs which may reasonably occur during normal removal operations.
7.3 Indirect or consequential loss
We will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of income, loss of business, loss of opportunity, or inconvenience arising from delay, damage or loss of goods, however caused.
7.4 Claims procedure
Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven days of the completion of the services. You must provide details of the alleged loss or damage, together with supporting evidence where available. Failure to notify us within this period may affect our ability to investigate and could reduce or extinguish any liability we may have.
8. Waste and Disposal Regulations
8.1 Waste carriage
We operate in accordance with applicable UK waste and environmental regulations. We will only transport waste or items for disposal where this has been agreed in advance. Certain materials may require special handling or may not be accepted.
8.2 Prohibited waste
We will not carry hazardous waste, liquids, chemicals, medical waste, asbestos, or any substance that requires specialist disposal. If such items are presented to us without prior agreement, we may refuse to load them or remove them from the vehicle, and additional charges may apply for any time lost or cleaning required.
8.3 Duty of care
Where we agree to dispose of items on your behalf, we will do so at suitable facilities in line with relevant legislation. You remain responsible for ensuring that any items presented for disposal are lawful and safe to handle. We may refuse to dispose of any items that we consider to be unsuitable, unsafe or unlawful.
9. Delays and Events Beyond Our Control
We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, vehicle breakdowns, strikes, public disturbances or compliance with legal requirements.
If such an event occurs, we will make reasonable efforts to minimise disruption and to complete the services as soon as reasonably possible. In some cases, we may need to reschedule the service, and our liability will be limited to any sums you have paid for services not yet performed.
10. Insurance
We maintain appropriate cover relevant to our operations, subject to the terms, conditions and exclusions of the policy. It is your responsibility to ensure that you have adequate insurance in place for your goods during the move. You should check whether your existing home or business insurance provides any cover during transit and, if necessary, arrange additional insurance to cover items of high or sentimental value.
11. Complaints
If you are dissatisfied with any aspect of our service, you should raise the matter with us as soon as possible so that we can seek to resolve it. We will investigate complaints in a fair and timely manner and aim to reach a reasonable solution. Making a complaint does not affect your statutory rights.
12. Data Protection and Privacy
We will collect and use your personal information only for the purposes of providing and administering our services, handling payments, managing bookings and, where applicable, complying with legal obligations. We take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary to deliver our services or where required by law.
13. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.
14. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
15. Variations to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice or our services. Any updated version will apply to bookings made after the date on which the revised Terms and Conditions are made available. It is your responsibility to review the latest version before making a booking.
16. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in the contract.
