Man with Van Golders Green Privacy Policy

This Privacy Policy explains how Man with Van Golders Green collects, uses, stores and protects personal data relating to customers and prospective customers in the Golders Green area and surrounding locations. It also explains the legal bases we rely on under the UK General Data Protection Regulation and the Data Protection Act, and describes your rights in relation to your personal information.

This Privacy Policy applies to all customers and prospective customers who contact, book or use Man with Van Golders Green services in the Golders Green area, whether enquiries are made by phone, message, or through any online form operated on our behalf.

Data Controller

Man with Van Golders Green is the data controller in respect of the personal data we collect and process about you. As the data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact or use Man with Van Golders Green services:

Identity details such as your name and, where relevant, the name of a business you represent. Contact details such as your address, collection and delivery addresses, and any alternative addresses you provide. Booking information such as preferred dates and times, details of the goods to be moved, access information, parking information and specific instructions relating to your move. Communication records such as the content of enquiries, complaints, feedback and any other correspondence you have with us. Transaction and payment information such as amounts paid, payment method used and confirmation that a payment has been completed. We do not store full card numbers or security codes, but our payment processor may retain limited information necessary for payment processing and record keeping. Technical information where you interact with any website or online form operated on our behalf, such as basic device and browser type and pages viewed. This is only collected to the extent necessary for the proper functioning and security of the service.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, contact us with an enquiry, provide feedback or otherwise communicate with us using contact methods managed by or for Man with Van Golders Green. In some cases, your details may be passed to us by a third party where, for example, you use a comparison or booking platform that lists our services. In such cases, that third party acts as an independent controller for its own activities and is responsible for providing you with its own privacy information.

Purposes and Lawful Bases for Processing

We use your personal data only where we have a lawful basis under data protection law. Depending on the context, we process your data for the following purposes and on the following lawful bases:

To provide quotations and respond to enquiries. We process your identity, contact and enquiry details to supply quotes and respond to questions. The lawful basis is our legitimate interest in responding to potential customers and, where you request a quote with a view to entering into a contract, taking steps at your request prior to entering into a contract. To perform and manage bookings and services. We use your personal data to confirm bookings, plan routes, carry out moves, and handle related customer service. The lawful basis is performance of a contract with you and our legitimate interest in ensuring the efficient delivery of our services. To process payments and maintain accounts. We use transaction information to process payments and maintain accurate financial and accounting records. The lawful basis is performance of a contract and compliance with legal obligations relating to tax and accounting. To communicate with you about your booking. We may contact you to confirm details, provide updates, request additional information, or inform you of changes or issues affecting your move. The lawful basis is performance of a contract and our legitimate interest in effective customer service. To manage queries, complaints and disputes. We may process your data to investigate and resolve complaints, defend our legal rights, or manage potential disputes. The lawful basis is our legitimate interest in protecting our business and, where necessary, the establishment, exercise or defence of legal claims. To improve our services. We may use anonymised or aggregated data derived from your personal information to help improve our operations and service offering. Where data can identify you, our lawful basis is legitimate interest in improving services, balanced against your privacy rights.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, and in accordance with applicable legal and regulatory requirements.

Enquiry and quotation records that do not result in a booking are generally kept for a limited period to allow us to respond to any follow up questions and to understand demand for our services. Booking and service records including basic contact details, booking details and transaction information are usually retained for a number of years to comply with legal, tax and accounting obligations and to manage any potential legal claims. Communication records related to complaints, disputes or claims may be kept for longer where required to protect our legal interests. When personal data is no longer required, we will either delete it securely or anonymise it so that it can no longer be linked to you.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf. These service providers are only permitted to use your data in accordance with our instructions and must implement appropriate security measures.

Third party processors may include payment processing providers who handle card or electronic payments on our behalf, IT and system support providers who assist in the operation and protection of our systems, and communication service providers that enable us to send messages, confirmations or service updates. Where necessary, we may also share personal data with professional advisers such as insurers, accountants or legal advisers, and with public authorities or regulators where we are required to do so by law or in order to protect our legal rights.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, or store data on servers outside these territories, we will ensure that appropriate safeguards are in place so that your personal data remains adequately protected in accordance with data protection law. Such safeguards may include the use of standard contractual clauses or reliance on an adequacy decision by the relevant regulatory authority.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure or alteration. These measures may include secure systems, access controls and staff awareness measures. While we strive to protect your personal data, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data that we hold about you. These rights apply to all Man with Van Golders Green customers and prospective customers in the area, subject to certain legal limitations and exemptions.

Right of access. You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you. Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete. Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent where consent is the only legal basis. Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised. Right to object. You may object to processing based on our legitimate interests where you believe your fundamental rights and freedoms outweigh our interests. We will stop processing unless we have compelling legitimate grounds or need the data for legal claims. Right to data portability. When processing is based on consent or the performance of a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine readable format, or ask us to transmit it to another controller where technically feasible.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can address your concerns directly.

Children

Our services are not intended for use by children. We do not knowingly collect personal data from individuals under the age required by applicable law without appropriate consent. If we become aware that we have collected such data inadvertently, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any updated version will apply to personal data from the date it is published. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.