Man With Van Goldersgreen Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Goldersgreen provides transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. References to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the person, business, or organisation making the booking. These terms apply to domestic and commercial jobs unless a separate written agreement states otherwise.

The purpose of these conditions is to define the responsibilities of both parties and to reduce misunderstanding before, during, and after the move. A booking may involve a single item, part-load transport, furniture moving, or a full van service. The exact scope of work will depend on the details confirmed at the time of booking, including access conditions, item descriptions, collection and delivery points, and any special handling requirements. If the information provided is incomplete or inaccurate, the final service may need to be adjusted accordingly.

We aim to provide a professional man and van Golders Green service that is efficient, lawful, and safe. However, transport work can involve risks that are outside our control, such as traffic delays, parking restrictions, weather conditions, building access limitations, and item fragility. These terms explain the limits of our liability and the obligations of customers to cooperate before and during the job.

Booking Process

All bookings must be made in advance unless we expressly agree to a same-day or urgent job. A booking is formed only when we have confirmed the service details and accepted the instruction. Until confirmation is given, any quotation or estimate should be treated as provisional. A booking request should include the collection and delivery addresses, preferred dates and times, the number and type of items, access details, and any matters likely to affect time, labour, or vehicle suitability.

When you book Man With Van Goldersgreen services, you confirm that the information supplied is accurate and complete to the best of your knowledge. We may rely on this information when allocating vehicle size, labour, equipment, and scheduling. If the actual job differs from what was described, we may revise the price, refuse part of the work, or reschedule the service if safe completion is not reasonably possible. Any changes requested after confirmation may be accepted at our discretion and may result in additional charges.

You are responsible for ensuring that the collection and delivery addresses are accessible at the agreed time. This includes making suitable arrangements for parking, entry, lifts, permits, and any building rules. If access problems prevent us from carrying out the work, waiting charges, abortive fees, or rebooking costs may apply. We may request that you or your authorised representative is present at the start and end of the job to confirm instructions and sign off completion where necessary.

Prices, Quotations, and Payments

Prices may be provided as a fixed quote or as an estimate based on time, distance, labour, and any supplementary services. Unless stated otherwise in writing, quotes are valid for a limited period and may be revised if circumstances change before the job takes place. Examples of changes include additional items, extended waiting time, difficult access, extra stops, or the need for more staff or a larger vehicle. We reserve the right to charge for all work actually carried out.

Payments must be made in the manner agreed at booking or before completion of the service, unless we have agreed credit terms in writing. Accepted payment methods may vary depending on the job. Where a deposit is required, the booking may not be secured until that deposit is received. Man With Van Goldersgreen may withhold completion documents, delivery release, or final unloading until outstanding sums are paid in full, subject always to applicable law.

Unless otherwise stated, prices do not include unforeseen parking fees, congestion-related charges, penalties resulting from customer instructions, or costs caused by inaccurate information. Any additional charges will be explained where reasonably practicable. If a payment is declined, reversed, delayed, or disputed without proper grounds, you remain liable for the outstanding balance and any reasonable recovery costs permitted by law. We may also suspend future services until all sums due are cleared.

Cancellations, Postponements, and Waiting Time

Cancellation requests should be made as soon as possible. Because scheduling, staffing, and vehicle allocation are planned in advance, cancellation charges may apply depending on the notice given and the stage of preparation reached. If you cancel very close to the agreed time, or if we have already dispatched the vehicle, a reasonable fee may be charged to cover lost time and costs. The exact charge will reflect the resources reserved for your booking.

If you wish to postpone a booking, we will try to offer an alternative date subject to availability. However, postponement does not guarantee the same rate, vehicle, or time slot. If a booking is delayed because you are not ready at the agreed time, waiting charges may apply. We may also treat prolonged delays as a cancellation if continuing would be impractical or commercially unreasonable. The Man With Van Golders Green team will act reasonably in deciding whether to wait, reschedule, or leave the site.

If we must cancel due to circumstances beyond our control, including severe weather, vehicle breakdown, illness, unsafe access, or legal restrictions affecting operation, we will notify you as soon as reasonably possible and may offer an alternative appointment. Our liability in such cases is limited to refunding any advance payment for the cancelled portion of the service, unless otherwise required by law. We are not responsible for indirect losses caused by lawful cancellation or postponement.

Customer Responsibilities

You must ensure that all items are properly packed, labelled, and ready for transport unless packing has been expressly included in the service. Fragile items, electronics, artwork, glass, valuables, and disassembled goods should be protected appropriately. If you ask us to handle items that are inadequately packed or already damaged, we may accept them only at your risk, and we may refuse them where safe handling is not reasonably possible. It is your responsibility to remove drawers, secure lids, and disconnect appliances where necessary unless we agree otherwise.

You must not include prohibited, dangerous, illegal, or undeclared items in the load. This includes, without limitation, flammable materials, explosives, gas cylinders, chemicals, weapons, live animals, perishable waste, or any item requiring specialist transport or licensing unless agreed in advance and lawfully permitted. If we suspect that an item is unsafe or unlawful to transport, we may refuse to carry it or may stop the job immediately. Any resulting delay, disposal cost, or enforcement issue will be your responsibility.

We expect customers to provide a safe working environment. Floors, stairways, entrances, and pathways should be clear of obstructions, and children, pets, and bystanders should be supervised. If the site is unsafe, we may pause work until the risk has been removed or decide not to proceed. In such cases, additional costs may arise. Our staff may decline to carry items that are too heavy, unstable, or hazardous without suitable help or equipment.

Service Performance and Liability

We will use reasonable care and skill in carrying out the services. Nevertheless, our obligations are limited to what is reasonable in the circumstances and subject to the nature of the items, access conditions, and the instructions provided. Delays caused by traffic, weather, road closures, parking availability, third parties, or events outside our control do not amount to a breach of contract. We will try to keep you informed where practicable, but timing remains approximate unless expressly guaranteed in writing.

Our liability for loss or damage is limited to direct loss caused by our proven negligence or breach of contract, and only to the extent permitted by law. We are not liable for pre-existing defects, wear and tear, concealed faults, poor packing, or damage resulting from items being inadequately secured or unsuitable for transport. We are also not liable for indirect or consequential losses, including lost earnings, loss of business, emotional distress, missed appointments, or inconvenience arising from a delay or disruption.

If any item is damaged or lost while in our care, you must notify us as soon as reasonably possible and provide evidence of the issue. Where appropriate, we may inspect the item, packing, and relevant site conditions before deciding whether liability applies. Any compensation claim must be supported by proof of value and proof of condition before collection. In all cases, our total liability will not exceed the lower of the value of the affected item or the amount permitted under applicable law, except where liability cannot legally be limited.

Waste Handling and Environmental Compliance

Where the service includes removal of unwanted items, packaging, or debris, all waste will be handled in line with applicable UK waste regulations. We will only transport, transfer, or dispose of waste where we are lawfully permitted to do so and where the customer has accurately described the material. You must not present hazardous or specialist waste unless we have agreed in advance and all legal requirements are met. Any undeclared waste may be refused, segregated, or returned at your expense.

Customers remain responsible for ensuring that waste is sorted correctly and does not contain prohibited substances, confidential materials, or dangerous components. If waste is contaminated with items that require specialist handling, extra charges may apply, and the job may be stopped until the issue is resolved. We may request information about the source, type, and quantity of waste to confirm compliance. By booking Man With Van Goldersgreen removal services, you agree to cooperate fully with lawful disposal procedures and documentation where required.

We may use licensed transfer or disposal facilities and will comply with record-keeping obligations where applicable. Any transfer of waste to us does not create a general right for you to dispose of materials unlawfully or without proper description. If a local authority, environmental body, or other enforcement authority investigates waste linked to your booking because of inaccurate information supplied by you, you may be responsible for resulting costs, fines, or legal consequences to the extent permitted by law.

Complaints, Claims, and Disputes

If you are dissatisfied with any aspect of the service, you should notify us promptly so that we may investigate. Claims relating to visible damage, missing items, or service issues should be raised as soon as reasonably possible after completion. We may ask for photographs, item descriptions, receipts, and other supporting information. Failure to report a problem promptly may make it harder to assess the facts, but it does not remove any statutory rights you may have as a consumer.

We will review complaints in good faith and may offer a repair, partial refund, re-performance, or other reasonable remedy depending on the circumstances. Any remedy offered will be without admission of liability unless expressly stated. Where a dispute cannot be resolved informally, both parties should attempt to settle the matter through reasonable written correspondence before starting formal proceedings. Nothing in these terms prevents either party from seeking urgent legal relief where necessary.

If you make a claim that is found to be fraudulent, exaggerated, or unsupported by evidence, we may reject the claim in full and recover our reasonable costs associated with defending it. This applies equally to claims about loss, damage, delay, waste handling, or cancellation charges. The man with van Golders Green service is intended to be fair and transparent, and we expect customers to act honestly and cooperatively throughout.

General Provisions and Governing Law

We may update these Terms and Conditions from time to time. The version in force on the date of your booking will normally apply to that booking unless a later written variation is agreed by both parties. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing a right will operate as a waiver of that right.

These terms form the entire agreement between you and Man With Van Goldersgreen in relation to the service unless a separate written contract states otherwise. You may not transfer your rights or obligations under the booking to another person without our consent. We may assign or subcontract parts of the work where reasonably necessary to deliver the service, provided this does not materially reduce your rights under the contract.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights or statutory protections that apply. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms.